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  • Writer's pictureTony Liu

The Cost of Neglecting Cybersecurity: Real-life Case Studies of SMBs

In the digital age, cybersecurity isn't just a concern for large corporations.


Small and medium businesses (SMBs) increasingly find themselves in cybercriminals' crosshairs.

The cost of neglecting cybersecurity can be devastating for these businesses.

Let's delve into some real-life case studies highlighting the consequences of inadequate security measures and how N-able services can offer a solution.

Case Study 1: The Local Bakery's Ransomware Nightmare

Background: A local bakery renowned for its artisanal bread and pastries had a modest online presence, primarily for taking orders and showcasing their products.

The Incident: One morning, the bakery's owner found their website locked, displaying a message demanding a ransom in exchange for the site's data. The bakery's entire customer database, including order histories and payment details, had been encrypted by ransomware.

The Aftermath: Unable to pay the hefty ransom, the bakery had to rebuild its website from scratch. The incident resulted in financial loss and damaged the bakery's reputation, with many customers expressing concerns over data privacy.

Solution with N-able: Implementing N-able RMM could have helped the bakery manage and monitor their systems, ensuring timely updates and patches to prevent such vulnerabilities.

Case Study 2: The Boutique Agency's Data Breach

Background: A boutique marketing agency with a team of 15, managed campaigns for local businesses. They stored client data, campaign strategies, and financial details on a local server.

The Incident: An employee unknowingly clicked on a malicious link in an email, granting hackers access to the agency's server. Confidential client data and campaign strategies were leaked online.

The Aftermath: The agency faced legal action from clients for the breach of confidentiality. Due to the tarnished reputation, they also incurred significant costs in damage control, cybersecurity upgrades, and potential business loss.

Solution with N-able: Using N-able Endpoint Detection and Response could have provided the agency with proactive protection against such threats, detecting and responding to malicious activities in real time.

Case Study 3: The E-commerce Startup's Phishing Scandal

Background: An emerging e-commerce platform selling unique handcrafted goods was gaining traction in the market.

The Incident: The finance executive received an email from the CEO requesting an urgent wire transfer. Without verifying, the executive transferred a substantial amount to the provided account. It turned out to be a phishing scam.

The Aftermath: The startup suffered a significant financial blow. The incident highlighted the lack of cybersecurity training among the staff and led to a comprehensive review of their internal communication protocols.

Solution with N-able: N-able Mail Assure could have been employed to filter and block phishing emails, ensuring such deceptive messages don't reach the inbox.


While offering numerous opportunities, the digital realm also presents risks that businesses must consider. Investing in cybersecurity isn't just about protecting data; it's about safeguarding the very essence of a company – its reputation, trustworthiness, and financial stability.

For SMBs looking to bolster their cybersecurity measures, contact PC Onsite today. We utilise N-able services, ensuring your systems are constantly updated and fortified against potential threats. Alternatively, you can also book a call down below.


1. Are SMBs more vulnerable to cyberattacks than large corporations? While large corporations are often targeted due to their vast resources, SMBs are also at risk because they may lack the advanced cybersecurity measures larger entities have, making them easier targets.

2. How can SMBs improve their cybersecurity? SMBs can enhance cybersecurity by regularly updating software, training staff on cybersecurity best practices, using strong and unique passwords, and investing in reliable security tools like N-able services.

3. What is ransomware? Ransomware is malicious software that encrypts a victim's data, demanding a ransom for the decryption key.

4. How can businesses protect themselves from phishing attacks? Companies can protect themselves by training employees to recognise suspicious emails, verifying requests for money transfers, and using email filters like N-able Mail Assure to catch potential phishing emails.

5. How can PC Onsite assist SMBs in enhancing cybersecurity? PC Onsite offers tailored cybersecurity solutions for SMBs, ensuring they have the tools and knowledge to protect themselves from potential cyber threats using N-able services.

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